Sony Corporation CEO Howard Stringer has written a letter to the PSN community in the wake of the hacker attacks, as Playstation 3 and SOE players still wait for their games to come back online. The letter itself does not include any new information, but Stringer tries to explain why it took a while for the company to inform its customers that their personal data might have been stolen.
"As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened," Stringer wrote in the letter available on the Playstation Blog. "I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had - or had not - been taken."
Stringer also said that "there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely," and also mentioned the identity theft insurance program that Sony is setting up for customers in the US. Information for non-US players will be "coming soon."
Read the full letter on the Playstation Blog. We'd also love to hear what you think - do you think that Sony has done enough when dealing with the hack?