As noticed by NeoGAF users, Microsoft Stores on Windows 10 and Xbox One are preparing a new system where purchased apps and games can be refunded if you have a change of heart. So far it's only for beta testers of the system, but it's likely to arrive sooner rather than later with a new update. Here's how it works:
To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.
There are a few exceptions to the rules though, as refunding is only valid within two weeks of purchase and you can't have played more than two hours. Here's the details:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.
Something like this obviously makes pre-orders way less scary when you can change your mind if the game doesn't deliver, and as avid Steam users we know how handy this is. What do you think of this?