Cloud Imperium Games, in responding to a player complaint about cheaters in Star Citizen, has revealed their stance on cheating in the game. In the response, Mac Scrilla of the Player Relations Team had this to say on those cheating in the game:
"We are aware of the issues and have always been working towards iterations of Star Citizen to address these issues. We have a Zero-Tolerance Policy for the use of Cheats and the use of said Cheats are a breach of our Terms of Service, resulting in a closure of an account and access to Star Citizen without a refund."
But then comes the complication: "If you would like to report individuals in the future, we will require Video Evidence." That's not easy, though, as not all players have the ability to capture footage easily, but user TylerN, a developer from Cloud Imperium Games, explains why it's necessary in another post:
"Cheat prevention in Star Citizen and Squadron 42 is a priority for us, and we have gathered lots of feedback from internal and external sources since the initial release of Star Marine. Rest assured, we have already begun banning violators as well as working on short-term, and long-term solutions for preventing the use of 3rd party programs."
"Requesting video evidence helps us achieve a few things - It substantiates claims made by players, which we compare with our internal data, and it helps us improve the functionality of our tools to better combat cheaters proactively. I've collected some feedback from this thread and will send it to the appropriate party so that our messaging is more clear going forward."
Are you glad they're recognising the problem, or does the necessity of video evidence undermine that?