A while back Valve's online game store Steam changed its refund policies, offering you the money back on a purchase for any reason what so ever - given that you filed your request within 14 days and hadn't played the game for more than two hours. The French, however, it would are not happy with today's user agreement, and as reported the French consumer association on Quechoisir (translated on Reddit) they have decided to sue Valve. The basis for this lawsuit are the following clauses:
• Steam's Subscriber Agreement explicitly forbids users to sell their games, despite the transfer of ownership of digital products/licenses being legal.
• Valve declines responsibility in the event that users' personal information is stolen.
• Valve claims ownership of the rights of any user-created content uploaded to Steam.
• It is impossible to get the money on your Steam Wallet back if your account is closed/deleted/banned.
• Valve applies Luxembourg's consumer law regardless of the user's country.
We assume we'll hear more on this matter in the near future. Many digital outlets are circumventing some pretty standard consumer rights, so it will be interesting to see whether Quechoisir have found something that may force Steam, and in turn others, to change certain policies.
Thanks, PC Gamer.