Although reviews have been quite positive, the game has several very good ideas and the variety of characters is incredible, neither Sonic, Pac-Man, Mega Man, nor even Hatsune Miku have been able to make Sonic Racing: Crossworlds sell enough for Sega to be happy with the title's sales. These are the company's words:
Now, I'd like to talk about Sonic Racing: CrossWorlds: It has received high ratings, scoring over 80 on Metascore at "Metacritic" and earning an "Overwhelmingly Positive* rating on Steam's customer reviews. We recently announced that worldwide cumulative sales have surpassed 1 million units. However, initial performance did not meet our expectations, and we are aiming to sell approximately another 1 million units within this fiscal year. We aim to sustain long-term sales by encouraging players to enjoy the game over time through the continued support of the title including ongoing release of additional downloadable content.