Breaking: Amazon Web Services are down globally: Roblox and Fornite are not working right now

A global outage that also affects other services such as Prime Video, Snapchat, Airtable, or Crunchyroll.
Text: Alberto Garrido
Published 2025-10-20

[Update 11:39 BST/12:39 CEST]: Amazon has found the cause and service is gradually being restored

It seems that the DNS error that caused the global downtime of Amazon Web Services this morning has been located and corrected, although many of the peripheral services are still giving errors when making requests. Amazon has just published a statement updating the status of the error and its AWS services still affected:

"The underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now. Some requests may be throttled while we work toward full resolution. Additionally, some services are continuing to work through a backlog of events such as Cloudtrail and Lambda. While most operations are recovered, requests to launch new EC2 instances (or services that launch EC2 instances such as ECS) in the US-EAST-1 Region are still experiencing increased error rates. We continue to work toward full resolution. If you are still experiencing an issue resolving the DynamoDB service endpoints in US-EAST-1, we recommend flushing your DNS caches. We will provide an update by 4:15 AM PDT (12:15 BST/13:15 CEST), or sooner if we have additional information to share."

[Update: 10:47 BST/11:47 CEST] Digital payment systems fail: Contactless payments and Bizum

The Amazon Web Services outage has also been the downfall of many services that banks outsource to third parties. In the last hour you may have experienced problems paying or charging with POS devices, NFC and contactless payments, and even Bizum, and that's because some of the providers, such as Vercel, have been affected by the AWS outage.

Canva and Epic Games Store are also reported to be down. We will continue to update information and service status periodically until the service is back to normal.

[Original news]

During the last hour, there have been reports of errors and failures in Amazon Web Services servers, leaving all its services and hosting paralysed around the world. AWS is one of the largest providers of servers on the internet along with Azure, so many infrastructures and web services are being affected. Apparently, it all started when reports came in about errors on servers hosted in the US-East-1 region.

Right now it is impossible to access Amazon services in the United States, as well as the streaming platforms Crunchyroll or Prime Video, or social networks such as Goodreads or Snapchat. Video games such as Fortnite or Roblox are also unable to provide services there, although work is underway to restore service.

In Europe, Amazon's website continues to function normally, but some services such as Prime Video give Error 5004 when you try to play content. We will continue to monitor information on this AWS failure worldwide until services are restored.

List of Amazon services affected by the AWS outage


AWS Application Migration Service
AWS B2B Data Interchange
AWS Batch
AWS CloudTrail
AWS Config
AWS DataSync
AWS Database Migration Service
AWS Deadline Cloud
AWS Directory Service
AWS Elemental
AWS End User Messaging
AWS Global Accelerator
AWS Glue
AWS HealthLake
AWS IAM Identity Center
AWS Identity and Access Management
AWS IoT Core
AWS Lambda
AWS NAT Gateway
AWS Network Firewall
AWS Organizations
AWS Parallel Computing Service
AWS Private Certificate Authority
AWS Secrets Manager
AWS Security Token Service
AWS Site-to-Site VPN
AWS Storage Gateway
AWS Support API
AWS Support Center
AWS Systems Manager
AWS Transfer Family
AWS Transit Gateway
AWS VPCE PrivateLink
AWS Verified Access
Amazon API Gateway
Amazon AppFlow
Amazon AppStream 2.0
Amazon Athena
Amazon Aurora DSQL Service
Amazon Chime
Amazon CloudFront
Amazon CloudWatch
Amazon Cognito
Amazon Connect
Amazon DocumentDB
Amazon DynamoDB
Amazon Elastic Compute Cloud
Amazon Elastic Container Registry
Amazon Elastic Container Service
Amazon Elastic Kubernetes Service
Amazon Elastic Load Balancing
Amazon FSx
Amazon GameLift Servers
Amazon Interactive Video Service
Amazon Kendra
Amazon Kinesis Data Streams
Amazon Kinesis Video Streams
Amazon Location Service
Amazon MQ
Amazon Managed Streaming for Apache Kafka
Amazon OpenSearch Service
Amazon Pinpoint
Amazon Polly
Amazon Q Business
Amazon Redshift
Amazon Relational Database Service
Amazon SageMaker
Amazon Security Lake
Amazon Simple Email Service
Amazon Simple Queue Service
Amazon Transcribe
Amazon VPC IP Address Manager
Amazon VPC Lattice
Amazon WorkMail
Amazon WorkSpaces

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