Online retailer GOG.com has announced that from here on in they'll be offering refunds to customers who can't get their recently purchased games working on their home PCs.
Gamers who purchase a game and can't get it working within 30 days will get their money back if GOG.com's support team can't help them get it working in that time. Due to the DRM-nature of the titles listed on the site, this refund system is obviously open to abuse, but the online retailer is trusting their customers to do the right thing: "GOG.com's new policy is actually a declaration of trust in both its games and its gamers," the press release states.
"GOG.com trusts the games that it sells: they do their very best to only select high-quality games and, whenever possible, tests them extensively to make sure that they're in top working order; now they're backing up that trust with a promise that they'll do whatever it takes to make the games work or else refund gamers back their money. There's also some trust in their users involved, since the very nature of DRM-free gaming means that they can't "de-activate" any games that the user reports as broken."