Almir Listo, producer of Payday 2 at Overkill Software and Starbreeze Studios, has apologised for some things that went rather terribly wrong in the past weeks.
The short version: Developer Overkill recently implemented microtransactions into Payday 2 despite previously promising they would not do that. Now Listo has written in a blog post, that "for all the distress we've caused the past few weeks, I'd just like to take the time and say that we're sorry. We've done a lot of things right in the past, but these past few weeks we screwed up." They also conform they talk about possible changes to the microtransactions. "Our main goal is to try to find a way to reduce or remove the random elements of the final reward, whatever that reward will be," Listo wrote. "I must stress however that we cannot currently make any promises but these are things we will be discussing as we move forward."
Remains to be seen if the developer can rebuild trust with the community and move past this.