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Gamereactor UK
news

GAME says no to reward/gift cards

Report: Customer frustration boils over.


There has been yet another development in what has already been a turbulent day for The GAME Group. GAME and Gamestation customers have been left frustrated after the retailer suspended its reward scheme and halted the use of gift cards.

The company has had to make some very difficult decisions in the last few days, but some customers have reacted badly when they discovered that their own money was being withheld. According to a report in MCV there has already been isolated cases of violence as some customers have reacted badly to having their gift cards suspended.

In a statement released today (see below), The GAME Group also revealed that they would no longer be providing refunds on any items purchased before or after the company went into administration. Customers can still use their reward card in stores to accumulate loyalty points, but at present they would not be able to realise any credit stored on their account.

Here's the statement in full:

"Here's some important news about us. GAME Group plc (the parent company of GAME in the UK) is now in administration. We want you to know that the Administrators aim at this time is to continue trading while they seek to find a new owner for the business.
In the meantime, we've had to make some changes. We've summarised them below. Some of them are temporary, some are permanent.

1.Online Sales: We expect some disruption to our online services over the next few days while we make some changes. We apologise for the inconvenience this causes.   

2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.  
 
3.Pre-Orders: No new pre-orders can be taken until further notice. No refunds can be given for any pre-order deposits which have been paid. We are reviewing this over the next week.   

4.GAME Reward card: We have had to suspended use of GAME Reward Cards. This means that points can be earned but NOT redeemed until further notice.   

5.Gift cards: We have also had to suspend GAME gift cards. The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes.   

6.GAMEWallet: the value stored in GAMEwallet accounts will be suspended until further notice following the appointment of administrators.   

7.Pre-owned Software: You can still buy pre owned products at great prices in your local store or online. If you trade in a pre-owned software item then you will still be able to accrue reward points and use your trade in to exchange for another item. You will not be able to trade in pre-owned software for cash. If this changes, we will let you know. We apologise for the inconvenience this causes. 
  
8.Pre-owned Hardware: We have had to suspend trade in for pre-owned hardware at this time. If this changes, we will let you know. We apologise for the inconvenience this causes.  

9.Click and Collect titles: We have had to suspend this service. We apologise for any inconvenience this causes."