With the release of Grand Theft Auto V on the new generation of consoles, Rockstar has opened for transfers of GTA Online accounts from the last generation. This has been done as an incentive for players who have invested a lot of time in the multiplayer on Xbox 360 and Playstation 3. Now that the new version is out some players are experiencing trouble with this transfer.
Although, it doesn't seem to have hit the most hardcore gamers, since the problem only occurs if you haven't played GTA Online this year. On Rockstar's support page they have published a short Q&A for what you might face if it's been a while since you last played the multiplayer:
"I haven't played GTA Online since 2013. When I try to transfer to PS4 or Xbox One, it says "No previous Grand theft Auto Online data is associated with your Social Club account." I then tried to go back and play GTA Online on PS3 or Xbox 360 to verify, but it says the Rockstar services are unavailable. Help!"
To which they answer:
"We are urgently looking into an issue preventing character transfer and GTA Online login on accounts that haven't played GTA Online since 2013. If you would like to receive an automatic email notification as soon as there is more information, please log into the Support Site and click Subscribe at the top of this page. Apologies for any inconvenience caused, and thanks for your patience."
How you transferred over your account yet?